Frequently Asked Questions

First of all, we love having first timers in. Before your session you’ll fill out a health intake form so your therapist knows a bit about you before you walk in the door. When you arrive, your therapist will spend a few minutes talking with you about what is going on in your body and what you’re hoping to get out of the session, then they design the work around what you have shared. You’re always in control. If anything doesn’t feel right at any point, you just say the word and they adjust. There is no wrong way to do this.

Completely normal, and honestly one of our favorite things to hear, because we know that by the time you leave you’re going to wonder why you waited so long. Our therapists are warm, professional, and genuinely good at making people feel comfortable. Nothing happens without your consent, and your therapist will check in with you throughout. You’re in good hands.

It matters less than you might think. Every session starts with a consultation where you tell your therapist what is going on in your body that day, and they build the session around that. A good starting point for most first timers is Swedish if relaxation and stress relief is the goal, or deep tissue if you have specific tension or problem areas. You really can’t choose wrong, because your therapist meets you where you’re. If you would like help deciding, give us a call and we’ll point you in the right direction.

If you have something specific you want addressed, we almost always recommend 90 minutes. It gives your therapist time to focus on the problem area and then work through the surrounding areas that may be contributing to it. Sixty minutes is a great starting point if you’re short on time or trying us for the first time. The 120 minute session is built for clients who have concerns in several areas at once, or who simply need more time for thorough full-body coverage.

Just yourself. You’ll undress to your comfort level and will be properly draped throughout the entire session. Only the area being worked on is ever uncovered. Most clients undress fully or down to their underwear, but you do whatever feels comfortable. There is nothing you need to bring.

We recommend skipping a heavy meal in the hour or two beforehand. A light snack is fine. You’ll want to be comfortable on the table, and a full stomach can make that harder. Drink plenty of water before and after your visit.

Your therapist will greet you, get you checked in, and walk you back when the room is ready. Before the session begins they will introduce themselves and spend a few minutes asking what brings you in, whether there is a specific area you want addressed, what pressure you prefer, and anything on your intake form worth talking through. This conversation is where your session gets designed, so answer honestly. Plain language is exactly right. Telling your therapist your neck has been tight and you keep getting headaches tells them everything they need.

Yes, always. You undress in the treatment room alone, and your therapist enters only after you’re on the table and draped. You’re covered with a sheet the entire time, and only the area being worked on is ever uncovered. This is standard professional practice and it’s not negotiable.

Not at all. Some clients chat, some fall completely silent, and plenty fall asleep. All of it is welcome and there is no social obligation either way. The one thing worth speaking up about is pressure. If it is too much, too little, or exactly right, saying so is not interrupting the session, it is improving it. Your therapist can’t feel what you feel.

Please tell us on your intake form and again in your consultation about any medical conditions, injuries, surgeries, or medications. Our therapists are trained to work around many conditions and adapt accordingly. For specific medical questions we always recommend checking with your doctor first. If you’re unsure whether massage is appropriate for your situation, call us at (210) 391-7588 and we’re happy to talk it through.

You might be, particularly after deeper work like deep tissue, neuromuscular therapy, or myofascial release. Some soreness in the 24 to 48 hours afterward is normal. It’s the muscle responding to work that reached into deeper layers of tension, and it usually gives way to a real improvement in how the area feels. Drink water, and your therapist will give you any specific aftercare based on what they worked on.

Swedish uses lighter pressure and focuses on overall relaxation, circulation, and releasing surface tension. Deep tissue works into the deeper layers of muscle and connective tissue to address chronic tension and areas that have been holding for a while. That said, every session here is customized. A client who books Swedish may still get more focused work where tension is holding, and a deep tissue session doesn’t feel like being beaten up. The modality is a starting point, not a formula.

It’s more targeted and precise. Where deep tissue works broadly through the deeper layers, neuromuscular therapy zeroes in on specific muscles using sustained pressure and pin and stretch techniques to release areas that are locked up or causing referred pain. Some moments can feel intense in a that is exactly the spot kind of way, but most clients find it deeply relieving. A good option for chronic issues that have not fully responded to other massage work.

A 90 minute session built specifically for stress that has settled into the body. It begins with grounding techniques and deep breathing, moves through light stretching, then into a full body massage at a light but firm pressure with continuous flow. A good fit for anyone whose stress has become physical and who needs more than a standard massage to genuinely unwind.

A session designed for people who live with stress headaches, migraines, TMJ, jaw pain, neck tension, or the effects of Bell’s Palsy. It combines hot and cold treatments, aromatherapy, and focused massage techniques, customized to what you’re dealing with. Available as a 60 minute service or as a 30 minute add-on to another massage.

A gentle, sustained pressure applied into fascial restrictions, the connective tissue wrapped around your muscles. Rather than pressing into the muscle, your therapist holds and slowly lengthens the tissue until it releases. It’s worth trying for restriction that has not responded to standard deep tissue work. Available as a 60 minute service or a 30 minute add-on.

Focused, sustained pressure applied to specific points on the feet that correspond to other areas of the body. Grounding and deeply relaxing, and a good choice if you spend your days on your feet. Available as a 60 minute service or a 30 minute add-on.

Yes. Please let us know you’re pregnant when booking so we can set up the room and positioning appropriately. We recommend checking with your OB or midwife first if you have any concerns, particularly in the first trimester. Our therapists are trained in prenatal positioning and techniques and genuinely love working with expecting moms.

Add-ons are enhancements you can include with your session, things like hot stone, cupping, gua sha, aromatherapy, Thai stretching, and trigger point work. They are suggested based on what you’re dealing with, never pushed for the sake of it. If something you describe sounds like it would benefit from an add-on, your therapist will mention it and explain why. Members receive 10 percent off all add-ons.

Cupping uses gentle suction to pull the tissue upward instead of pressing down the way traditional massage does, which decompresses layers of muscle and fascia that hands alone can’t always reach. It can leave temporary marks that look worse than they feel. They are not bruises, just the body responding to increased circulation, and they fade within a few days.

Smooth tools applied with intentional strokes along the skin to stimulate circulation, reduce inflammation, and support your body’s natural recovery. Particularly effective for chronic muscle tension, scar tissue, and migraines. Like cupping, it typically leaves light temporary marks that fade within days.

Absolutely. If you have a therapist you love or want to try, you can request them when booking. Availability varies, so we recommend booking in advance if you have a preference.

You can book online anytime at booking.massagetherapybykrissy.com or call us at (210) 391-7588. We would love to see you.

Yes. We collect full payment at the time of booking. This protects your appointment and reserves your therapist’s time specifically for you.

If you let us know at least 24 hours in advance, we’ll happily reschedule you, or refund you if you need to cancel altogether. If you don’t show up for your appointment and have not contacted us, the payment collected at booking is non-refundable. If something comes up inside the 24 hour window, please call us anyway. We would rather hear from you than not, and we’ll do what we can. This policy exists to protect the time and livelihood of our therapist team, and we appreciate your understanding.

Just call us at (210) 391-7588. With 24 hours notice we’ll move your appointment with no trouble at all. If it is closer than that, call us anyway and we’ll see what we can do.

Yes. Gift cards are available online or in person, in any custom amount or at set service pricing, and can be used toward any service.

We’re open seven days a week. Monday 10:00am to 8:45pm, Tuesday 11:00am to 6:00pm, Wednesday 11:00am to 4:00pm, Thursday 10:00am to 8:45pm, Friday 10:00am to 8:45pm, Saturday 10:00am to 5:30pm, and Sunday 10:00am to 6:00pm.

We’re at 10615 Perrin Beitel Rd, Suite 301, San Antonio, TX 78217, in the Perrin Oaks Garden Offices. We’re in Northeast San Antonio, just a short drive from Alamo Heights, Terrell Hills, and the surrounding neighborhoods.

Our membership is the most practical way to make regular massage part of your routine. You pay one monthly rate, receive one session per month, and lock in a lower rate than booking session by session. It’s built for people who have stopped treating massage as an occasional thing and started treating it as the maintenance it actually is.

Three tiers, based on session length, and every tier includes the same benefits. The 60 minute membership is $85 per month, compared to $105 standard. The 90 minute membership is $132 per month, compared to $157 standard. The 120 minute membership is $180 per month, compared to $210 standard.

Every member receives credits that roll over for up to 4 months, 10 percent off add-on services and retail products, 15 percent off all facial services, the ability to bring a friend at your member rate on their first visit, the option to gift your credits or apply them toward skincare and specialty services, and the ability to freeze your membership for up to 3 months per year.

It’s month-to-month after a 3-month minimum. After that it renews automatically unless you submit a written cancellation at least 15 days before your next billing date. We’re not able to accept membership cancellations by phone.

Your credits roll over for up to 4 months, so missing a month doesn’t mean losing the value. You can also freeze your membership for up to 3 months per year if you need a longer pause. Life happens and the membership is built to work around it.

If you’re coming in regularly, the math works out quickly. But the real reason most members stay is not the savings. It’s how much better they feel when they’re consistent. Most members tell us they wish they had started sooner.

Any sessions you have already had would be charged at the standard non-member rate. We’re upfront about this because we want you coming in knowing it is a genuine commitment to your body, not a trial.

We do. Our skincare services are led by a licensed esthetician using professional-grade Circadia products. We offer customized facials at two levels, each available in 60 and 90 minutes, plus an express facial, a Back Treatment, and the Circadia Resurfacing Treatment. Members receive 15 percent off all facial services. It’s a good way to take care of both your body and your skin in one place.

Level 1 is our customized facial, fully personalized to your skin after a thorough consultation covering your home routine, medications or health concerns that affect the skin, sun exposure, and past treatments. Level 2 is more advanced, drawing from treatments like microdermabrasion, high frequency acne treatment, and LED light therapy. Because Level 2 treatments go further, we ask that you complete a Level 1 facial with us first so your esthetician can confirm you’re a good candidate.

A 45 minute advanced treatment using professional-grade chemical peels, featuring lactic acid and Mandeliclear, to gently resurface the skin, improve tone and texture, and reveal a brighter, healthier looking complexion with minimal downtime. It includes a curated post treatment aftercare kit. We ask for a minimum of two completed Level 1 facials before booking this one.

Exactly what it sounds like, a facial for your back. The same steps as a face facial, with products customized for back and shoulder acne, hyperpigmentation, or dryness. A deep cleanse, exfoliation, and hydration for an area that is genuinely hard to care for on your own.

Included. Extractions and High Frequency Blemish Treatment are part of our facial services and are never charged as add-ons.

We do, for the face and arms. Brow $30, cheek $28, chin $20, sideburn $28, upper lip $12, and arm $38. All waxing uses professional soft wax and includes a cooling prep spray and a soothing post wax treatment.

Yes, and almost any massage on our menu can be booked as a couples session. Two tables, two licensed therapists, and each session still fully customized to the individual. The price is simply the regular price for each person plus a $10 couples room fee.

Yes. Give us a call and we’ll set it up for you.

Date night with something actually worth talking about afterward. Over two hours, our licensed therapists teach you both hands-on massage techniques you can take home and keep using. Each couple personalizes their own aromatherapy massage oil to use during the class and take home. Light snacks are provided and the class is BYOB. It’s a group class held seated in chairs, so everyone stays fully clothed. We recommend dressing comfortably. The class is $100 per couple. We schedule these as special events a few times a year. Give us a call to ask about the next one and we’ll let you know when it lands on the calendar.

A shared 30 minute session for a parent or caregiver and their child, designed to promote bonding and relaxation in a calm, comfortable space. It’s $55 per person and both sessions are booked together.

For general maintenance and stress management, once a month is a great starting point, and it is exactly what the membership is built around. If you’re dealing with chronic pain, a specific injury, or significant tension patterns, more frequent sessions early on tend to produce faster results. Your therapist will give you a personalized recommendation after your first session based on what they find.

Your body holds patterns that have built up over months or years. One session disrupts those patterns and produces real relief, but consistent sessions over time are what actually change them. Think of it like exercise. One workout feels great. A consistent routine produces lasting change. The same principle applies here.

Yes, significantly. Stress doesn’t stay in the mind. It settles into the body as tension, shallow breathing, and held patterns that affect sleep, movement, and how you feel day to day. Massage addresses those physical effects directly and supports the nervous system in settling. Many clients notice better sleep and lower overall stress with regular sessions.

Massage can be very effective for many common issues, including chronic back pain, neck and shoulder tension, headaches, sciatica, hip tightness, and postural imbalance. Our therapists are trained in modalities designed specifically for these. Please mention any specific conditions on your intake form and talk them through with your therapist before the session, and for more complex medical situations we recommend coordinating with your healthcare provider as well.